About ComplyWith
ComplyWith makes the law clear for people who need to do things right.
Our vision is to be well known as New Zealand’s legal compliance leader, simplifying legal complexity with easy-to-read content and pleasure-to-use software.
Our growing legal technology business works with over 170 New Zealand businesses, including many of the regulators.
The working environment at ComplyWith encourages grounded achievers who love doing mahi that matters and getting stuff done. We’re confident, humble, and authentic.
We offer a unique opportunity to join a growing company in NZ's fast-growing SaaS sector. At ComplyWith we pride ourselves on an awesome working environment:
- We do an honest week's work - no need for long hours or late nights
- Our worth is not measured by fees or billable hours charged - success for our customers means success for us
- We empower each other to take on responsibility - you'll be supported to grow your career and skillset
- We have fun - we have a darts board, cornhole, office bikes, and paddleboards!
About the job
In this role, you’ll use your highly organised approach and customer-focused perspective to drive success for new Legal Compliance customers. You’ll work closely with customers to implement our Legal Compliance tool across their organisation to add value and simplify ongoing compliance.
Reporting to the Manager of the Onboarding and Implementation Team, there will be opportunities to grow your career with ComplyWith as the business rapidly grows in New Zealand.
This is a full-time role in our growing Onboarding and Implementation Team, based in our Wellington waterfront office.
What you’ll be doing
In this diverse customer-facing role, your work will include:
- Supporting the planning and project management of implementations, including:
- Helping set up the project plan for each implementation
- Managing, tracking time, and ticking off work against agreed project milestones
- You will work as a team with a consultant supporting them to achieve a successful implementation for the customer, including:
- Helping set up a customer’s ComplyWith Legal Compliance site by working through the list of initial set-up tasks with the customer
- Helping schedule and book implementations
- Providing in-meeting support such as taking notes and assisting with software demonstrations
- Assisting with developing meeting and communication templates
- Researching customer operations
- Assisting with running legal compliance surveys using ComplyWith Legal Compliance including:
- responding to questions from survey participants
- monitoring completion progress and sending out reminders
- helping action follow-up actions
- Contribute to improvements to the implementation process
- Advocate for our products at conferences and industry events
- Depending on your areas of interest and strength, you’ll be encouraged to contribute to the development of the ComplyWith NZ business. For example, providing feedback and ideas into the software development roadmap or improvements to the implementation process.
You’ll have mentoring and support from senior team members to get up to speed.
You’ll also work closely with the Content Team who is responsible for our legal compliance content, and the Customer Success Team who manage ongoing customer relationships.
Get a taste of what we do here: https://vimeo.com/complywith/clarity
Measures of success
You know you’re doing a great job when:
- You receive positive feedback and are highly valued by customers and key stakeholders for your responsiveness and impact.
- You start taking on more responsibilities in your role
- You start to become an expert in our software, knowing the best ways to extract data and being able to teach our customers to do the same
- You start to build knowledge of the risk profiles of different industries and operations
- You start to anticipate customer needs
What you’ll bring
We are looking for a people person with the skills to comfortably communicate with customers, who has a flexible approach and can grow with us as ComplyWith continues to accelerate.
The ideal candidate will demonstrate the following:
- A tertiary qualification is preferred but what’s more important is that you can demonstrate the ability to rapidly learn and understand new processes and systems in a technical environment
- Excellent communication and interpersonal skills
- An eye for detail and the ability to produce quality and error-free written communications
- Great time and project management skills, with the ability to learn and apply new processes and systems
- A problem-solver with a drive to learn and take on new challenges in a collaborative and practical way
- An ability to work independently within a close-knit team and ‘pull together’ as a team when the pressure is on
- A values-driven personality (integrity and trust is core to how we operate) and a doer who loves to get stuff done
- A drive to learn and take on new challenges in a collaborative and practical way
- An interest in the interface of the law, technology, client needs, and innovative creative thinking.
- A desire and ability to work in a way that’s aligned to our Guiding Principles. We do our very best to be:
- Simplicity-driven
- People-centred
- Grounded achievers
- Autonomous collaborators
- Forever innovating
